General Terms and Conditions

1. Introduction

1.1. Royal Rabbit Casino is operated by Mountberg Ltd a company based at 67 Limassol Avenue, Vision Tower, Floor 2, Aglantzia, 2121, Nicosia, Cyprus, under gaming Licence number 1668/JAZ issued by Curacao eGaming, authorised and regulated by the Government of Curacao.

1.2. Royal Rabbit Casino reserves the rights to change the terms & conditions at any time without prior notice.

1.3. Terms & Conditions are in effect as soon as they are published on this page, but will never retroactively affect the bonus promotions. However, it is the player’s responsibility to check the terms & conditions regularly and prior to claiming any bonuses and making any bets in Royal Rabbit Casino.

 

2. My Account

2.1. To be able to play real money games on Royal Rabbit Casino, an account must be opened.

2.2. The minimum age for opening an account is 18-years old.

2.3. Players residing in the countries that are not available in the registration page cannot register an account and play with Royal Rabbit Casino.

2.4. Only one account per person is allowed (one name, one account, one IP address). If the individual has more than one account this is called “multi-accounting” which is highly forbidden and in such instances all those accounts will be closed immediately.

2.5. If multiple players wish to play in our casino from a shared computer environment (dormitories, fraternities etc.), we strongly suggest they all contact our support before making multiple accounts to avoid unnecessary security procedures.

2.6 Playing thru V.P.N. (Virtual Private Network) is allowed, unless playing Jackpot games/slots. Playing such games/slots, may lead to forfeiting the whole balance of the player and closure of his account.

 

3. Account verification

3.1. All accounts need to be verified for age verification, fraud prevention, payment processing, promotion restrictions, account closure, etc.

3.2. In order to withdraw the player must submit copies of all the following personal documents:

    • Copy of a personal identification document (ID, driver’s license, or passport)

    • Copy of a utility bill (gas, electric, water, telephone – must not be older than 2 months) with name and address as registered in player’s casino account

3.3. An additional authorisation form for credit card and documents may be requested from the Finance department

3.4. Please send copies of your personal documents through our LiveChat or via email to [email protected]

 

4. Withdrawals

4.1.The minimum withdrawal amount is 25 €/$ or equivalent in other currencies, unless explicitly stated otherwise in Terms & Conditions of the specific promotion.

4.2. All deposits must be wagered at least once before the player is able to withdraw any balance

4.3. Successful withdrawals will be paid back to the player’s original method of deposit. If the deposit method account does not support a pay out, or if the pay out is not possible for whatever reason, withdrawals will be paid to the player via any payment method used by a player to deposit in Royal Rabbit Casino in the past.

4.4. In special cases, usually to prevent money laundering, the cashier will reserve the right to pay the player’s withdrawal via any method even if the player requested otherwise. Withdrawal requests to credit cards which are not refundable will be either issued to an e-wallet of player’s choice or via Wire Transfer. In this case all processing fees are the player’s responsibility.

4.5. Due to restrictions of the payment processor the minimum withdrawal amount processed via Wire Transfer is 500 €/$/£/CHF/4500kr. For transactions within EU the minimum withdrawal amount processed with Wire Transfer is 100€/$/£/CHF/900kr. Be advised that due to technical requirements the maximum withdrawal amount processed to a player per transaction is 1000€/$/£/CHF/9000kr.

4.6. If withdrawal is limited (in the case that the player wins with a Free Signup Bonus for instance), any balance over the maximum allowed amount will be removed from the player’s account after the withdrawal is requested.

4.7. Should a player attempt to withdraw before the wagering has been completed, the bonus and any potential winnings derived from the bonus will be forfeited.

4.8. Royal Rabbit Casino reserves the right to refuse or withhold any bonus amounts or winnings if the player’s deposited funds were cancelled or denied by the payment service.

4.9. Royal Rabbit Casino finance department may take up to two (2) business days in order to process the withdrawal, after all the requested account verification documents are received and confirmed. Large withdrawals might take longer to be processed as they need to go through enhanced checks before being approved by our Security department

4.10 All winnings up to 10,000 EUR (or equivalent in other currency), Royal Rabbit Casino reserve the right to split the withdrawal on weekly payments. All winnings above 10,001 EUR (or equivalent in other currency), Royal Rabbit Casino reserve the right to split the withdrawal on monthly payments.

 

5. Anti-Money Laundering and Funding of Terrorism Due Diligence

5.1 We are subject to anti-money laundering and funding of terrorism laws and must in this regard perform due diligence on customers.

5.2 The information provided to us for the purposes of our due diligence obligations shall be handled in accordance with the Privacy Policy.

5.3 The player hereby acknowledge that we shall use the information obtained from him for our due diligence obligations to conduct public searches and perform checks in order to verify the information provided to us.

5.4 Whilst we are carrying out our due diligence measures, the player may be allowed to continue using his account. However, he will not be allowed to effect any withdrawals from such account until our verification procedures are completed.

5.5 For preventing any fraud activities, money laundering and concealment of funds, each player is obligated to bet minimum 20% of his balance thru each calendar month.

5.6 Where we are unable to conclude our due diligence obligations because we have not received the required information from the player or we are otherwise unable to verify the identity, no activity may be undertaken from the account and the account will be blocked and/or terminated. In such event, we shall return any Deposit Funds present in the account at the time of blocking and/or termination except where it is necessary for us to delay or withhold payment of all or some of the player funds to comply with our legal obligations.

5.7 For security and anti-money laundering reasons, we reserve the right not to execute or validate financial transactions (deposits, withdrawals, refunds) to or from frozen, self-excluded or closed accounts. The same applies to accounts under investigation.

5.8 We reserve the right to ask for additional information and documentation to fulfil our due diligence obligations, and any communication for the provision of information/documentation is not to be deemed as being a final communication in this regard.

5.9 If we become aware or suspect that the information provided by the player is materially false, we shall cancel the registration and take such other steps as may be required by us under law. We will not pay out any winnings in such circumstances.

5.10 Any Violation of the above rules will lead to forfeiting the whole balance of the player, pending withdrawals and closure of the account.

 

6. Responsible Gaming

6.1  The player may choose at his discretion to limit the amount that is allowed to deposit, during any day period selected. If the player reaches this limit, he will not be able to deposit until the set-day limit passes.

6.2 All limitations mentioned above can be set by the player through the account ‘Cashier’ ‘Limits’ section on our portal.

6.3 Any self-exclusion request would be valid for the brand the player is currently a member of (for example www.royalrabbitcasino.com) only and does not include other sites operated by us.

6.4 All restrictions and exclusions shall immediately become effective upon inserting and confirming the settings in his account ‘Cashier’ ‘Limits’ section on our portal. If the player wishes to remove a restriction or a limit set by him, he will have to request a new limit in “Cashier” “Limits’ section in our portal  and such change shall take place after 24 hours after the request has been received by the Website support. 

 

7. Data Protection

7.1 We hereby warrant to adopt adequate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our Website.You hereby warrant to take reasonable measures to ensure the security of your systems and the integrity of data transmitted to us.

7.2 The player hereby acknowledge that his personal data shall be processed by the licensee or by any other person, company or firm associated in any manner or otherwise engaged by the licensee to provide services to it in order for us be able to provide the services to the player as laid down in these Terms and Conditions. We shall process player personal data in line with the Privacy Policy on this website. We shall comply and shall enter into contractual arrangements with associated persons, companies or firms and any other person, company or firm engaged by it to provide services to it and which is processing personal data on its behalf, to ensure compliance with all relevant legislation and regulations in relation to the handling and processing of such personal data.

7.3 For more information, please refer to the Privacy Policy.

 

8. Complaints

8.1 The player may contact our customer service on [email protected] and according to the instructions located at the Website to give us any complaints regarding our services.

8.2 Complaints are handled by the support team and escalated in the organization if required. The player shall be informed about the state of the complaint to a reasonable level.

8.3 The Player has the right to bring unresolved disputes to Curacao eGaming via [email protected]

8.4 For further information about the Authority, please visit www.curacao-egaming.com

 

9. Governing Law

9.1 These Terms and Conditions shall be governed by the Laws of Curacao.

The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of Curacao.

9.2 You are solely responsible to follow any applicable law in your country of residence and if you are permitted by applicable law in your country of residence to play and thus open an account with us. We take no responsibility whatsoever if you make any violation or breach of any applicable law. Otherwise, we reserve the right to reject your account submission or to deactivate your account without any liability towards you.

 

10. Account termination

A player can request the permanent or temporary closure of his or her account by contacting the Customer Support by email.

When you request closure of your account we will return any outstanding balance in your account to you, using the same method of payment which was used to fund your account, or such other accepted updated payment methods with which you have provided to us subsequently, except where we are withholding such monies a result of Cheating, Irregular Play, Collusion, Fraud and Criminal Activity, or breach of the terms of these General Terms and Conditions.

Royal Rabbit Casino reserves the right, in its sole discretion, to permanently disable your account at any time and for any reason. Any balance in your account at the time of such account termination will be credited to your credit/debit card and/or sent to you by wire or money transfer except where we are withholding such monies as a result of Cheating, Irregular Play, Collusion, Fraud and Criminal Activity, or breach of the terms of these General Terms and Conditions. However,

Royal Rabbit Casino reserves the right, in its sole discretion, to void any winnings and confiscate any balance under any of the following circumstances:

a.if you have more than one active account at Royal Rabbit Casino;

b.If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, Money Transfers, etc.) used to fund or withdraw from your account;

c.If you provide incorrect or misleading registration or Player Profile information;

d.If you are not of legal age in the province/state/country and/or jurisdiction where you reside;

e.If you have allowed or permitted (intentionally or unintentionally) someone else to access or play using your account;

f.If you have not played on an individual basis for personal entertainment only (that is, you have played in a professional sense, with the intent on exploiting our bonuses or in concert with other Player(s) as part of a club, group, etc.);

g.If you have "charged back" any of the deposits made with your credit card or any available payment method associated to your account or have threatened to charge back;

h. In the event where the Casino considers a Player to be a professional, using betting systems and patterns, such as, but not limited to, usage of a martingale betting strategy, progressive bets, or have employed betting techniques with the aim of circumventing the standard house edge in the games on the Services; the Casino reserves the right to block the account from using our promotions. Furthermore, the Casino reserves the right to void any balance and winnings.

i.If you are found colluding, cheating, conducting criminal activity such as money laundering or undertaking fraudulent activity;

j.If it is determined that you have employed or made use of a system (including machines, computers, software or other automated systems ‘bots’) designed specifically to defeat Royal Rabbit Casino; or that you have made irregular betting or wagering patterns, or suspicious or irregular betting strategies;

k.If you use the Website or your account in bad faith;

l. If we become aware that you have played at any other on-line casino under any of the foregoing circumstances set out above.

 

11. Net-Ent Games restrictions

The following territories are restricted for NetEnt games: Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Czech Republic, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Serbia,  South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Bulgaria, Canada, Estonia, Italy, Mexico, Romania, United States of America and The United Kingdom.

In addition to the above it is not permitted to offer Guns & Roses, Jimi Hendrix & Motörhead in the following countries: Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey and Ukraine.

Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man) and Scarface can only be played in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

 

Bonus General Terms and Conditions

1. General

1.1 Each promotion has its own terms and conditions which are published on the Royal Rabbit Casino promotions page under each promotion descriptive text.

1.2 By participating in the promotions and/or accepting to receive the bonus/es offered by Royal Rabbit Casino, the player automatically declares to also accept the terms and conditions for that particular promotion/bonus as well as the general promotions/bonus terms and conditions which are listed here under.

1.3 In the event that a player does not understand how the promotion works, if he is eligible to participate, or does not understand the terms and conditions, the player can contact a member of Royal Rabbit Casino Customer Support via email or live chat for a more detailed explanation.

1.4 In case of any dispute, the decision taken by Royal Rabbit Casino management is final.

1.5 Royal Rabbit Casino also reserves the right to amend, add or remove any of the bonus/promotional details and terms and conditions and in case of any changes.

1.6 Players are kindly requested to regularly check the bonus terms and conditions for any amendments/updates.

1.7 In case of any differences in the terms and conditions between the English version and the other languages displayed on the Royal Rabbit Casino website, the English language version will always prevail.

1.8 Only one bonus per promotional offer is allowed per player, account, address, computer and IP address. Royal Rabbit Casino reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account.

1.9 Playing thru V.P.N. (Virtual Private Network) is allowed, unless playing Jackpot games/slots. Playing such games/slots, may lead to forfeiting the whole balance of the player and closure of his account.

1.10 When accepting a deposit bonus, the players deposited amount and bonus amount are placed into a “bonus balance”.

1.11 Players alsx have the right to choose not to receive bonuses.  Players need to contact Customer Support before any bets are placed and wagering started in order to remove the current bonus.

1.12 Unless otherwise stated, the minimum deposit required in order to receive any bonus is 10€ or equivalent in another currency.

1.13 Unless otherwise stated, classic deposit/reload bonuses are subject to a wagering requirement of thirty five (x35) the bonus+ deposit amount before the funds can be withdrawn.

1.14 The allowed difference between players minimum and maximum bet while wagering a bonus or wins from Free spins is 5 (five) times.

1.15 If a withdrawal is attempted before wagering requirements have been met, the bonus balance including any winnings derived from the bonus balance will be forfeited

1.16 When a player receives a bonus and starts playing, he will first start playing using his real money balance, followed by the bonus money balance.

1.17 If a player loses his entire deposit and its associated bonus prior to reaching wagering requirements, any remaining wagering requirements will be waived.

1.18 Once wagering has been completed, the bonus amount and any winnings earned using the bonus balance will become real money and will be transferred to the player’s main account balance (unless otherwise stated in the special promotions below).

1.19 With regards to reload bonuses, players are only eligible for them if they do not have a pending/withdrawal.

1.20 Bonuses offered by Royal Rabbit Casino are solely intended for genuine recreational players only. Bonus/Promotional abuse will not be tolerated. Player betting patterns and activity are constantly monitored and in case of bonus abuse.This includes but is not limited to

        - Using bonuses to play games with accumulated benefits in the course of gameplay (Ex: Free Spins meters or other game features unlocked following some gameplay) and coming back to the game following the zeroing-out of the wagering requirements to trigger or unlock the feature and collect the accumulated benefits or related winnings.

        - Buying bonus features.

        - Claiming multiple high percentage bonus (50% or more at least 3 times in a row) without making bonus-free deposit in between.

        - Low risk Roulette bets. ANY outside bet spread combination on Roulette games covering 24 or more (64%) of the 37 unique number spots on the table. E.g. betting on Red and Black - covers 36 of the 37 possible outcomes.

       - Opposite bets.

Royal Rabbit Casino reserves the right to cancel, suspend or lock any player account found guilty of abuse as well as void/revoke any pending gaming activity and refund the original deposit.  Royal Rabbit Casino can also decide at its own discretion to ban any player from participating in Royal Rabbit Casino promotions for a definite or indefinite period of time as decided by Royal Rabbit Casino  management.

1.21 All our players are treated as "VIP players" regarding our VIP program and as a VIP they can be awarded with special compliment bonuses. Those bonuses are given as free spins and/or bonus money by cashier team with amount which depends on their account history.

1.22 Until bonus winnings are still active, bonus terms and conditions apply to the whole player account balance.

1.23 Royal Rabbit Casino reserves the right to ban a player from receiving the promotions at any time.

1.24 Different game types contribute differently towards wagering fulfillment. For example if a game type contributes 100% towards wagering, it means that if you bet 10€, 10€ will contribute towards wagering fulfillment.

Below are the eligible games for bonus wagering contribution and their contribution:

Slots: 100%

Virtual sports: 100%

Video poker: 10%

Casino Table Games: 10%,

Live Casino Games: 10%

 

1.25 Please also note that a player can bet a maximum of EUR 5: USD 5/ AUD 5/ GBP 5/ CHF 5/ NZD 5/ CAD 5/ PLN 20/ NOK 50/ RUB 350/ INR 350/ ARS 350/or 10% of their current available balance (whichever is lower) on a given round or spin when using bonuses or winnings generated from bonuses (but the 10% rule does not apply to bet sizes under €/$0.50, 0.10 mBTC, 5 SEK/NOK/ZAR). Betting a larger proportion of one’s balance on a single round or game can lead to the voiding of this particular bonus and winnings and voiding of subsequent bonuses and winnings. Repeated abuse can lead to account termination and confiscation of balances.

2. Bonus play-through requirements

2.1 Since bonuses are essentially free money on your account, certain rules are imposed to avoid instant or near instant withdrawals. These rules are called “play-through”, “wagering requirement” or “rollover”, depending on the casino. The number accompanying these terms informs you how much money a player needs to place in bets before he/she can successfully cash out the winnings made by playing with the bonus.

2.2 Different games or game types contribute differently towards the play-through requirements, depending on the promotion. The games’ contribution is specified in the particular promotion’s Terms and Conditions. And of course, our Customer Support is always up to date with all our promotions, so when in doubt you can always check with them what the requirements for a specific bonus are.

2.3. 1429 Uncharted Seas, 2 Million B.C. , Ancient Egypt, Beautiful Bones, Bloodsuckers,  Book of Dead,  Dark Joker Rizes, Dead or Alive 2, Doom of Egypt, Eggomatic, Flowers,  Gemix,  Guns N' Roses, Hugo 2, Immortal Romance,  Jack Hammer, Jack Hammer 2, Jackpot Rango, Jimi Hendrix, Jokerizer, Kitty Cash, Legacy of Egypt, Lucky Leprechaun, Moon Princess,  Mystery Joker 6000, One Armed Bandit, Pimped, Pirate's Charm, Playboy, Queen of Gold, Rambo,  Reactoonz, Reptoids, Riches of RA, Rise of Merlin , Rise of Dead, Secret of the Stones,Sakura Fortune, Starburst, Stardust, Super Fast Hot Hot, Super Multitimes Progressive, Super Lucky Reels, Sugarpop, Sushi Bar, Terminator 2,Testament, The Sword And The Grail , Thunderstruck, Thunderstruck II, Tiger's Glory, Tombstone, Tower Quest, Ultimate Super Reels, Valley of the gods, Vikings, Vikings go to Hell, Who Wants To Be A Millionaire, are excluded from all bonus promotions. If a player plays these games while wagering a bonus, it may lead to forfeiting the whole bonus and/or all bets placed on these slot games will be subtracted from the player’s real money balance (if available) and they will not contribute towards wagering fulfilment of the pending bonus.

2.4 Bonus promotion requires e-mail verification by either clicking on a link in the promotional e-mail or sending an e-mail to support. Player can unsubscribe from the promotional newsletter at any time.

2.5 Until received bonus(es) are still active, bonus terms and conditions apply to the whole gaming account, including any funds waiting for withdrawal, but not limited to.

2.6 Winnings made with a help of a bonus, are submitted to a Bonus T&C.

2.7 There is a maximum amount of money won with the help of any given bonus unless other stated that can be withdrawn. This amount equals 10 (ten) times the original deposit made to claim the bonus. Any winnings above this amount will be subtracted from the account. All winnings up to 10,000 EUR (or equivalent in other currency), Royal Rabbit Casino reserve the right to split the withdrawal on weekly payments. All winnings above 10,001 EUR (or equivalent in other currency), Royal Rabbit Casino reserve the right to split the withdrawal on monthly payments.

2.8 Jackpot slots/ games are not eligible to be played with bonus money. Playing such games with bonus money, can lead to voiding the particular bonus and any winnings gained.

3. No Deposit Bonus / Free Spins

3.1 Free Spins can be played on any slots from following game providers : BetSoft; GameArt; Habanero; Netent; Pariplay; Pragmatic Play; QuickFire/Microgaming; QuickSpin; Slotomotion;.

3.2 Unless specifically stated otherwise, the Weekly Cashback bonus comes with (10) times maximum allowed withdrawal.

3.3 The maximum withdrawal of winnings generated by playing with bonus and/or free spins credited at Royal Rabbit Casino without any deposit requirement is 25 €/$ or equivalent in other currencies.

After requesting withdrawal of a wins generated from no deposit bonus / free spins, players has 1 calendar month to finish the KYC process or to generate deposit on their account. If KYC process is not completed or deposit is not generated, Royal Rabbit Casino, reserves the right to close the account and to void any winnings generated from no deposit bonus / free spins.

Please note that players from following countries: Belarus, Bulgaria, Estonia, Hungary, Kazakhstan, Latvia, Lithuania, Poland, Romania, Russian Federation, Slovakia, Ukraine are not eligible for non-deposit free spins or no-deposit bonuses.

3.4 For age and KYC verification purposes a minimal deposit (10€/$ or equivalent in other currencies) is required before you can withdraw any winnings gained with a free money bonus. This deposit is returned in its entirety together with your winnings.

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